IT services: consulting, software development, Internet and support (№710051)

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Publication date

Description

1. Section I
   1. Name and addresses
      Flytoget AS
      Biskop Gunnerus" gate 14A
      Oslo
      0101
      Norway
      E-mail: [email protected]
      NUTS code: NO011
      
   2. Type of the contracting authority:
      
   3. Main activity:
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Application administration and customer service systems.

         
         Reference number: 17/101
         
      2. Main CPV code:
         72000000, 72200000, 72212000, 72253200, 72261000, 72315200, 72400000, 72415000, 72416000, 72514000, 72514300, 72600000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Flytoget would like to use this procurement to establish a new contract for the operation and administration of the following self-developed IT systems:

         — -The customer database with accompanying APIs,

         — -Product database with accompanying APIs,

         — -Receipt and loyalty programme database with accompanying APIs,

         — -Customer service and administration system,

         — -https://minside.flytoget.no ,

         — -Customer service system for mobile (iOS).

         
         
      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         72200000, 72212000, 72253200, 72261000, 72315200, 72400000, 72415000, 72416000, 72514000, 72514300, 72600000
         
      3. Place of performance:
         NUTS code: NO011
         Main site or place of performance:

         Oslo.

         
         
      4. Description of the procurement:
         

         The above systems are currently administered in separate contracts that end at different times in the next three years. The systems have come into an operational phase and the need for major changes is reduced. There will still be a need for quality assurance/testing, adaptations in the systems and some new development due to projects that are in the plan for a strategic vision at the end of 2018.

         Flytoget would like a tenderer who can ensure stable operations in accordance with an agreed SLA and who has the flexibility to carry out minor adaptations to the system with short downtime. Tenderers ought to have knowledge of PCI-DSS and personnel protection law and how continual fulfilment of the conformity requirements defined there will be ensured.

         All of Flytoget"s systems are installed at Flytoget"s IT infrastructure operations provider. These are currently Intility and Basefarm. Basefarm is used for systems that come under the conformity requirements in PCI-DSS. Flytoget itself will establish and negotiate contracts for IT infrastructure operations and will continue with this practice in the contract period. Flytoget will, however, look at concepts such as devops as a future work platform for application operation and the administration of this organisation.

         
         
      5. Award criteria:
         
      6. Information about options:
         Options: yesDescription of options:

         1 year + 1 year + 1 year.

         
         
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: no
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2016/S 246-450766
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: 17/101
      
   2. Award of contract
      1. Date of conclusion of the contract: 2017-03-30
         
      2. Information about tenders:
         Number of tenders received: 4
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         Evry Norge AS
         Oslo
         Norway
         NUTS code: NO011
         The contractor is an SME: no
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 5 000 000.00 NOK
         Total value of the contract/lot: 7 000 000.00 NOK
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      
   2. Procedures for review
      1. Review body
         Klagenemnda for offentlige anskaffelser
         Bergen
         Norway
         Fax: +47 55597599
         
      2. Body responsible for mediation procedures
         
         
      3. Service from which information about the review procedure may be obtained
         Klagenemnda for offentlige anskaffelser
         Postboks 439 Sentrum
         Bergen
         5805
         Norway
         Telephone: +47 55597500
         E-mail: [email protected]
         Fax: +47 55597599
         
   3. Date of dispatch of this notice
      2017-04-06